Rescue Jan 24

Hi Tushka, Just a short note to say a massive thank you to Andy, Kez, Rob and Pete for the wonderful job they did today to rescue our boat. They were kind, thoughtful and caring from the minute they cam to the minute they left.

Thank you

Callout  Silver Member

Really pleased with Jamie and couldn’t praise him enough.

 CC Job Feb 24

Hi

Just a quick note to say thank you to all your team regarding this matter.

Your excellent response to our incident and your diligence in ensuring a fast repair has ensured can make on of the last River Ribble Link crossings of the year – which will save us much inconvenience not to mention costs.

Whilst all the team were great, special thanks from us go to Tushka for her brilliant customer service and obvious knowledge and contacts. She is a credit to your business.

October 2022
An obstruction in a bridge hole knocked the rudder pin out of its seating in the skeg and I was unable to reseat. This happened in late afternoon. RCR had an engineer – Jason – attend first thing the following morning. Jason was very personable and helpful – and successful, after he actually got into the canal to manually heave the rudder back into place. Thanks, Jason.

September 2022
Our thanks to RCR for their help when we had a broken fan belt yesterday. An engineer was with us within 25 minutes and we were on the move again within an hour. Especial thanks to Jake the engineer who was very knowledgeable and friendly. We’ve had our boat for 3 years and this is the first problem we’ve had, and it’s great to know that RCR is so fast and efficient

August 2022
I’d like to say a massive thank you for all your hard work with helping us out. I am so grateful. Also, the lads were so amazing. It was amazing just how they did it all…wow, just wow. The boat is not leaking now, we just need to sort it out now but that’s the next chapter we need to work out. A big thank you to all of you, you’re all a weight

July 2022
Having had the misfortune to require the services of River Canal Rescue, it was to my complete relief that Jemma answered the phone, she has a wonderful manner and dealt with me so professionally, so expertly I thought I was royalty! It wasn’t just my initial contact, your technician appeared in excellent time and when he arrived, he was friendly warm and engaging, I thought a friend had called round to fix my boat!! And what a friend Jason is! He is super efficient and well organised. The job proved very difficult, but he was determined to finish it and was tenacious to the end not giving up and not allowing the problem to defeat him. And finally, to tremendous applause Jason mastered the repair and I was able to get underway. I just wanted to say a double, treble and quintuple thank you to everyone involved in providing the excellent service on behalf of your organisation and in particular the remarkable efforts, the embracing nature and the tenacity of Jason have to be plauded over and over again.

June 2022
Just a note to say thank you We were unable to start our boat whilst moored at Newbury on the evening of Saturday 21st of May with an electrical failure. Following a call via your app. I received a call back within minutes and then a further call from one of your excellent mechanics. He talked me through a sequence of checks and finally was able to ascertain the fault. This allowed me to start the engine and get back to our marina. Please pass on my thanks as it rescued a weekend’s cruise

May 2022
I just wanted to drop a note to thank you so much for the excellent service given yesterday. From the initial call out to Jake attending, was just an hour. This is our first boat & so every day is a school day! Our boat seemed to be losing power, but after testing the engine Jake confirmed all was ok & gave us reassurance & lots of helpful advise on what to watch out for. In the meantime he fixed our weed hatch & sent us on our way with some sound advise on where to moor up. Jake was so friendly & helpful. Thank you so much ?The aftercare call today was also very welcome. Thank you again for all the reassurance & peace of mind.

April 2022
A quick note (from Debdale) to say thank you very much for your brilliant response to our call for help last Saturday 23rd April. Your service was a brilliant, efficient, reassuring and streamlined process from the lady who answered our call, through your excellent communication and updates to Tom’s arrival and fixing of our problem. Thank you one and all!

March 2022
May I also take this opportunity to thank the staff who were on duty last Thursday. I found them to have been most helpful, calming, and reassuring throughout my ordeal. I also found Paul, the Marine Engineer, who came to my assistance on Friday morning to be very knowledgeable and thorough in his methods in fixing my boat’s problem. He maintained contact with me on Thursday and Friday. Would you please pass on my thanks to him.

Febuary 2022
We recently broke down ( throttle cable) at the top of the Hatton flight. I would like to compliment you on the marvellous service received. John and his apprentice Abbie arrived speedily with the correct part and in no time fixed the problem. Many, many thanks.

January 2022
Would just like to thank you all for the excellent service last night when engineer attended. After having a walk into town we returned to boat unable to start engine, appeared to be a battery fault. I rang about 1600 and Engineer arrived in about an hour. He found fault to be a wire that he replaced. You couldn’t get better service than that, many thanks. Engine started fine this morning.

September 2021
My boat, Bluegrass Mandolin, broke down in a lock on the Staffordshire Union Canal (Middlewich Arm.) I hauled it about three hundred metres along the canal to bridge 7. Paul came to assess the situation on 16 September, and referred us to Damien who phoned us the next day. Both men came and manually hauled my boat to Aqueduct Marina a distance of approximately three quarters of a mile. These men are wonderful ambassadors for RCR. Their calmness and kindness was so refreshing to experience after a very difficult two weeks on board. This breakdown was the fourth major incident I had experienced on this trip!! I should like you to be aware that they are wonderful ambassadors for your company and are worth their wait in gold. I hope their salary is commensurate with this! Can you please extend my thanks to both Paul and Damien. True gentlemen in every way. Damien has assured me that he will be putting an insurance claim in on my behalf for the damage to the boat and I hope he will keep in touch with me each day so I know where I stand.

Thanks are extended again!

July 2021
Just wanted to say thank you to the RCR team and engineer Paul for great service today. We are back on our way and enjoying our cruise up the Avon

Regards, David

July 2021
May I just say how happy we both are with the service we have received over the past few days. I would like to thank you in the office plus Dylan and John for the way we have been looked after. Thank you.

Regards. Richard.

July 2021
Just a quick note to thank the RCR for their service when broken down last weekend. From start to finish the service was excellent. Forgot to ask the mechanic/engineer his name but he was knowledgeable and proceeded to diagnose and then sort out problem with calm assurance….despite being crouched in my engine well with the rain hammering down! He ended up with a glue job to my impeller (water pump) – otherwise it might have been a lengthy wait for part. It is is still running fine with the glued together impeller. A great first experience – glad I joined,

July 2021
Dear RCR team

We would like to thank you for the way in which you dealt with our breakdown; everyone was very helpful when we phoned. Charlotte updated us with Jerome’s ETA and when he arrived, he was friendly and very efficient, he is a very good ambassador for your company.

Kind regards

David and Jennifer

July 2021
Called on RCR for the first time today and I must say I am very impressed from the response of the call centre staff to the professionalism of the mechanic who came out. They all kept me informed of when the engineer would arrive and he arrived as stated. He repaired our NB without an issue and was very polite and informative. Well worth the membership fee as to know you can rely on RCR is very reassuring.

July 2021
Our breakdown did not require a major repair but it was tricky and potentially disastrous as a stud had sheared in the Stern gland. Paul, our engineer, arrived promptly and kept us well informed as to how arrival time. In the end he had to apply all his experience and knowledge to affect the repair removing a seized brass stud and tapping a new thread. Because it was tricky it took all his patience but he stuck with it and completes a perfect repair. I cannot speak highly enough of his professionalism and skill nor for that matter for the efficiency and politeness of the admin staff. A big thank you to all concerned

June 2021
I would like to thanks you for all your help when our engine water pump broke, both engineers were brilliant and got us going again in good time.

Please extend our thanks to Kez and Grandad Steve. Both are a credit to your company.

Many thanks

Jenny & Geoff Bennett

June 2021
Jake from RCR arrived first thing and put on his dry suit and rescued the dog.( He had a German Shepherd too). He Then helped my wife off the boat so I could take our dog for her walk, he then helped my husband to get the boat moving. ( All that was wrong was we were grounded Jake got us moving and advised us to stick to the middle of the canal while on this part of the navigation.

Jake was great and a credit to RCR he was cheerful, really knowledgeable and helpful this was our first call out to RCR from our initial call to them to getting us moving again we felt in safe hands so we are very grateful.

May 2021
Just had to drop you a line to thank you so much for coming to our aid. We are amazed at the speed that you responded to our call. Your mechanic found us so quickly and managed to dislodge the enormous heavy boat canvas that was lodged on our propeller. From initial call to us being on our way was less than an hour. A big thanks to all involved.

Mr & Mrs Hexter